Refund policy

RETURN & REFUND POLICY

Return Request Period
You may request an eligible return within 30 days of the date your order is delivered.

Starting a Return
To request a return, contact us by email with your order information and reason for the return.

Please wait for return instructions before shipping an item back. The Business Contact Address displayed on our website is not necessarily the designated return location.

Returns sent without prior authorization or to an incorrect address may experience processing delays.

Appliances & Electrical Products — Initial Inspection
For appliances and electrical products, customers should unpack, inspect, and test the basic operation of the item within 48 hours of delivery where reasonably possible.

If an applicable product arrives with shipping damage, does not power on, or has an apparent functional defect upon initial inspection, please contact us promptly and provide your order information along with photographs or video where appropriate.

This inspection period is intended to help shipping damage and initial operational problems be addressed promptly. It does not replace the applicable return request period or any rights provided by applicable consumer law.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us promptly.

We may request photographs, video, packaging information, or other information reasonably necessary to review the issue.

We cover the applicable return shipping cost for eligible damaged, defective, or incorrect items.

Returns for Personal Reasons
If you request a return for reasons unrelated to an item being damaged, defective, or incorrect—for example, you changed your mind or no longer need the item—the following applies:

Customer is responsible for return shipping for change-of-mind returns.

Original shipping charges, if any, are not refundable except where required by applicable law or where the return results from our error.

Return Condition
Unless the nature of the reported defect prevents it, returned products should remain in appropriate condition and include original packaging, accessories, manuals, components, tags, or other items supplied with the order where reasonably applicable.

Refunds
After an eligible return is received and inspected, we will notify you of the refund status.

Approved refunds are generally processed to the original payment method within 2–3 business days.

Your bank, card issuer, or payment provider may require additional time before the funds become visible in your account.

Contact Us
Store Name: JOSE ANH
Email: cujdjzovgixboerm@humanoid.net
Location: 2228 E 21St St, Tucson, AZ 85719
Phone: (520) 246-3461